In today’s multi-location business world, maintaining a reliable IT infrastructure is no small feat. As organizations expand across cities or even countries, ensuring consistent technical performance at every site becomes increasingly complex. System disruptions, network failures, or hardware breakdowns can bring entire operations to a halt. That’s why having skilled, on-site field engineers is not just a convenience—it’s a necessity.
Our on-site field engineering services are designed to give businesses the confidence of knowing expert technical help is always within reach. Depending on each client’s unique needs, we offer three flexible models: Dedicated Engineers, Scheduled Visits, and Dispatch Engineers (Break-Fix).
When your organization requires continuous, hands-on IT support, our Dedicated Engineer Model is the perfect choice. In this setup, a certified engineer works as an extension of your internal team, handling everything from daily IT tasks to complex project rollouts.
This model is ideal for large-scale environments or long-term infrastructure management. You won’t have to worry about recruiting, training, or managing additional technical staff—we take care of it all. Our engineers are specifically chosen to align with your systems, business priorities, and operational culture, ensuring seamless integration and dependable, on-site performance.
With a dedicated expert always available, organizations can reduce downtime, enhance productivity, and maintain complete control over their IT environment without the overhead of additional in-house resources.
Not every business needs a full-time on-site engineer. That’s where our Scheduled Visits Model comes in—offering a balance between continuous support and occasional intervention.
Through regular, pre-planned visits, our field engineers handle routine IT maintenance, system checks, hardware inspections, and minor troubleshooting. This model focuses on prevention rather than reaction, ensuring that potential problems are identified and resolved before they affect business operations.
Each engagement is backed by well-defined Service Level Agreements (SLAs), ensuring accountability and measurable performance. The goal is simple: to keep your infrastructure running smoothly through proactive attention while optimizing your IT budget with scheduled support.
Downtime doesn’t wait for office hours, and when emergencies strike, speed matters most. Our Dispatch (Break-Fix) Model serves as the rapid-response team of your IT ecosystem—available 24/7, 365 days a year.
Whenever an unexpected failure or system outage occurs, our certified field engineers are deployed swiftly to your site, armed with the right tools, spare parts, and logistics support to resolve issues efficiently. This “emergency service” model is built for clients who need immediate, on-demand assistance without the constraints of long-term engagement.
Our nationwide network of professionals ensures that help is always nearby, ready to restore operational continuity and minimize business disruption—no matter where or when technical issues occur.
Whether you need continuous support, preventive care, or emergency response, our flexible on-site field engineering models ensure that your IT infrastructure is always in capable hands. By integrating experienced professionals into your operations—on your terms—you gain the freedom to focus on what truly matters: growing your business.
With our dedicated, scheduled, and dispatch models, you can trust that expert help is always within reach—keeping your systems running, your teams productive, and your business ready for whatever comes next.
Contact Information
Phone: +91 88584 41326
Email: info@techdravin.com
WhatsApp: +91 88584 41326
Address: WSA93, B-128, First Floor, Sector-2 Gautum Buddha Nagar, Uttar Pradesh 201301
Tech Dravin delivers comprehensive global IT solutions. We specialize in field engineering , managed services , cloud , and cybersecurity to empower your digital transformation.